Shipping Policy

At My Store (operated by ASDEWB JSUEOFK LLC), we are committed to delivering your home appliances safely, efficiently, and on time. We know how eager you are to upgrade your home, so we work with top-tier courier networks to ensure your products arrive in perfect working condition.

Please read our Shipping Policy carefully to understand our order handling, transit times, shipping rates, and tracking procedures.

1. Order Processing Time

All home appliances undergo a thorough quality check and protective packaging process before dispatch.

Order Processing Window: All orders are processed within 1 to 3 business days (excluding weekends and legal holidays) after receiving your order confirmation email.
Order Cut-Off Time: Orders placed before 5:00 PM (MST) will begin processing the same business day. Orders placed after this time or on weekends will be processed on the following business day.
High-Demand Periods: During peak shopping seasons, sales events, or promotional holidays, processing times may extend slightly by 1–2 business days. We appreciate your patience.

2. Shipping Rates & Delivery Estimates

We offer flexible shipping options to meet your needs. Shipping charges for your order will be calculated and displayed at checkout based on package weight, dimensions, and destination.

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	5 – 8 Business Days	Free for orders over $50 / Flat $4.99
Expedited Shipping	3 – 5 Business Days	$9.99
Heavy/Overweight Goods	5 – 10 Business Days	Calculated dynamically at checkout

Note: Delivery times are estimates and start from the date of dispatch, not the order date. Delays can occasionally occur due to extreme weather, carrier disruptions, or regional logistics constraints.

3. Order Tracking & Status

Once your home appliance has been packed and handed over to the courier, you will automatically receive a Shipping Confirmation Email containing a unique tracking number and a link to trace your package in real-time.

Please allow up to 24 to 48 hours for tracking details to update on the carrier's system after receiving your shipping confirmation email.
You can also track your order directly on our store by navigating to our Track Order page and entering your order number and email.

4. Special Handling for Home Appliances

Because home appliances contain electronic components and delicate hardware, we take extra precautions during transit:

Reinforced Packaging: Appliances are wrapped with shock-absorbent foam and high-strength corrugated boxes to prevent damage during transportation.
Multi-Item Orders: If you purchase multiple items in a single order, they may ship from different fulfillment locations or in separate boxes to ensure faster delivery and package safety. You will receive separate tracking numbers for each package.

5. Shipping Destinations & Address Requirements

Current Coverage: We currently ship across the contiguous United States. (If you support international shipping, you can specify applicable regions here).
P.O. Boxes & APO/FPO Addresses: Due to weight and size restrictions on major home appliances, we strongly recommend providing a physical street address. Large or heavy appliances cannot be delivered to P.O. Boxes or military bases.
Address Accuracy: Please double-check your shipping details at checkout. My Store is not responsible for lost or misdelivered packages resulting from inaccurate or incomplete addresses provided by the buyer.

6. Damaged, Lost, or Stolen Packages

We strive to ensure every package arrives intact, but in the rare event of transit issues:

Damaged in Transit: Please inspect your package immediately upon arrival. If the box or appliance appears visibly damaged, take clear photographs and contact us within 48 hours at shop@nocturnescene.com so we can file a claim and send a replacement.
Lost or Stolen Packages: If your tracking information states that your package was delivered but you haven't received it, please check with family members or neighbors first. If it remains missing, contact us within 7 days of the marked delivery date so we can assist in initiating an investigation with the carrier.