Return & Refund Policy

At My Store (operated by ASDEWB JSUEOFK LLC), your satisfaction with our home appliances is our top priority. We understand that purchasing home appliances online requires confidence and trust. That is why we offer a clear, transparent, and fair 30-day Return & Refund Policy.

Please read the following guidelines carefully to understand your rights and the process for returns and refunds.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

To be eligible for a return, your home appliance must meet the following conditions:

The item must be in its original condition, unused, uninstalled, and unwashed.
The item must be returned with all original packaging, protective foam, user manuals, accessories, power cords, and free bonus items.
You must provide a valid receipt or proof of purchase (such as your My Store order number).

Note: Appliances that show signs of misuse, physical damage, unauthorized installation, or missing components will not be eligible for a full refund.

2. How to Initiate a Return

To start a return, please follow these simple steps:

Contact Us: Send an email to shop@nocturnescene.com with your order number, product name, and the reason for the return. (If applicable, please attach clear photos or videos of the item and its packaging).
Return Authorization: Once your return request is approved, our customer support team will send you a Return Merchandise Authorization (RMA) number along with instructions on where and how to send your package.
Ship the Item: Package the appliance securely in its original box and ship it to the designated return address provided by our support team.

Please note: Items sent back to us without first requesting a return will not be accepted.

3. Damages, Defective Products, and Shipping Issues

Because home appliances are delicate and can be sensitive during transit, we ask that you inspect your order upon arrival:

Damaged in Transit: If your appliance arrives with visible package damage or physical defects, please notify us within 48 hours of delivery at shop@nocturnescene.com. Please provide clear photos of the damaged shipping box and the damaged product.
Defective or Malfunctioning Items: If your appliance does not turn on or function properly out of the box, contact us immediately. We will arrange a prepaid return label and provide a free replacement or a full refund.

4. Return Shipping Costs & Fees

Defective / Damaged / Incorrect Items: If the return is due to our error (e.g., received a broken product or wrong appliance model), My Store will cover 100% of the return shipping fees.
Change of Mind / Buyer's Remorse: If you choose to return an item simply because you changed your mind, ordered the wrong size/specifications, or no longer need it, you (the customer) will be responsible for paying the return shipping costs.
Restocking Fees: We do not charge restocking fees for returned items that are in their original, unopened box.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Refunds Process

Once we receive and inspect your returned appliance, we will send you an email notification confirming receipt and whether your refund has been approved:

Approval: If approved, your refund will be processed automatically back to your original payment method within 5–7 business days.
Late or Missing Refunds: If you haven’t received a refund yet, please first check your bank account or credit card statement again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at shop@nocturnescene.com.

7. Non-Returnable / Non-Refundable Items

Certain types of items cannot be returned:

Products marked as "Final Sale" or purchased during liquidation clearance.
Items damaged due to improper user operation, incorrect voltage usage, or unauthorized repair attempts.
Gift cards.

8. Contact Information

If you have any questions or require further clarification regarding our Return & Refund Policy, please do not hesitate to contact our customer support team: